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DPD wins top customer satisfaction award

26th October 2012

Prestigious award comes a day after winning three call centre customer services awards

Parcel delivery company DPD has won the British Quality Foundation's 2012 Achievement Award for Customer Satisfaction at a ceremony at the InterContinental London Park Lane, attended by HRH The Princess Royal.

The award comes just a day after DPD scooped three major accolades at the Top 50 Call Centres for Customer Service Awards. Billed as the most prestigious business awards event in the UK, the BQF Achievement Awards celebrate organisations that view excellence as an integral part of their business.

DPD was chosen by an independent panel for its outstanding levels of customer satisfaction and loyal customers. The company employs 4,500 people in the UK, operating more than 3,000 vehicles from nearly 50 locations and delivering one million parcels per week. The judges said that its success was achieved in a very competitive market and relied largely on the professionalism and productivity of its 2,800 collection and delivery drivers. They concluded that in a commoditised and price-sensitive market, customer delight is a critical success factor for DPD's business.

Joe Goasdoué, Chief Executive of the BQF, said: "Winning a BQF Achievement Award is a tremendous result for any organisation, and DPD has shown why focusing on the customer is the surest route to success."

The BQF Achievement Awards are national annual awards that recognise exceptional achievement across an organisation's main areas of operation. DPD is one of just five organisations to win a BQF Achievement Award in 2012 - the other four are Interserve Construction, Marks & Spencer, Roke Manor Research and William Grant & Sons. DPD was also runner-up in the Employee Engagement category.

Dwain McDonald, DPD CEO, said: "It is a brilliant achievement to have won four important awards in the space of two days. These accolades reflect the exceptional customer service that exists throughout our business, and our commitment to giving our customers great service all year round."

News article taken from the DPD website - October 2012

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