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Scots Paying More for Parcels due to “Postcode Penalty”

28th December 2012

New research carried out by Citizens Advice Scotland shows that more than a million people living in Scotland are being overcharged for parcel delivery services. An investigation of over three thousand complaints found that Scots typically pay £19 more for package delivery charges than in other parts of the UK. In addition to encountering higher costs, customers living in remote areas are also forced to wait up to 35 days longer for their parcels to be delivered. As a result, many people will not receive their Christmas presents before December 25th.

Following their investigation, Citizens Advice Scotland have called for the Office of Fair Trading to look into delivery charges, and have also requested that online retailers examine their delivery policies, after it emerged that over 50% of the online companies investigated did not offer a delivery service to residents of Scottish islands.

Information taken from the Herald Scotland website – December 2012


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