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Royal Mail Customers Prefer Parcel Collection from Post Offices

16th January 2013

A Yorkshire MP has urged Royal Mail to reintroduce their old undelivered parcel collection scheme, after local residents expressed that they would prefer to collect their undelivered parcels from their local sub-post offices, rather than requesting redelivery of the missed parcels, or travelling to their nearest sorting office, located several miles away.

Until recently, parcels that were too large or bulky to fit through letterboxes were taken to the nearest post office, from where residents could collect the packages at a convenient time. However, the results of a Royal Mail pilot scheme showed that the customers’ preference was for the newly introduced parcel delivery to a neighbour scheme, which invites people to request a new date for the redelivery of their missed parcels, either to their own address, or to a neighbour living within the same postcode.

Royal Mail have reminded their customers that all undelivered parcels can still be redelivered to their local post offices for a small fee, if the customer makes arrangements with Royal Mail for this to be done.

Information taken from The Yorkshire Post online – January 2013


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